Webinar - When a client’s credit history tells only part of the story: Understanding financial abuse and the broker’s role

About this session

A default, multiple credit enquiries or a loan a client does not recognise may raise questions that go beyond a credit assessment. How can a mortgage and finance broker respond when financial abuse may have affected a client’s credit position? Building on the MFAA Women in Finance Broking series, this webinar will explore the practical application of the Recognise. Respond. Refer. framework. Using a client scenario, the discussion will examine how financial abuse can affect credit, the potential pathways for addressing those impacts, where specialist support fits and the appropriate role of the mortgage and finance broker when a client is ready to consider their next steps. Key Speakers Full Stop Australia – Financial Abuse and Trauma-Informed Practice Providing specialist insights into recognising financial abuse and coercive control, approaching sensitive conversations with care, maintaining professional boundaries and identifying appropriate referral pathways. Financial Counselling Australia (FCA) – Financial Counselling and Client Support Exploring the role of financial counsellors, how clients can access assistance with debt and financial hardship, and how mortgage and finance brokers can appropriately connect clients with specialist support. Arca – Credit Reporting and Financial Abuse Providing insights into Arca’s Principles of Best Practice: Domestic Abuse and Credit, including fraudulent credit, coerced credit and domestic-abuse-impacted credit, and the potential pathways for addressing credit-reporting impacts. MFAA – Session Facilitator Guiding the discussion through a practical client scenario and drawing together the key considerations for mortgage and finance brokers. This webinar will help you: 🎯Recognise potential indicators of financial abuse that may emerge through a client’s credit history, financial circumstances or lending application, without making assumptions or undertaking an investigation. 🎯Respond appropriately and with care when a clien