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UID:underwriting-agencies-council-uac-ical-1214759954a84ae19222770c05d1e4e8
 @skillfull.com
DTSTAMP:20260923T003601Z
DTSTART:20260929T020000Z
DTEND:20260929T030000Z
SUMMARY:The Claims Advantage: Helping Brokers Deliver Better Outcomes for C
 lients
DESCRIPTION:Presenters: Mitchell Campbell-Grey – Claims Operations Manage
 r VIC/TAS George Grasso – EGM Claims and Procurement Claims represent th
 e moment of truth in the insurance relationship. While policy placement is
  important\, a broker’s value is often most evident when a client experi
 ences a loss and requires support through the claims process. This webinar
  will explore the broker’s role in facilitating effective claims outcome
 s\, including early intervention\, claims preparation\, communication stra
 tegies\, and managing client expectations. Through practical examples and 
 real-world claim scenarios\, attendees will gain insights into common chal
 lenges\, avoidable delays\, and best-practice approaches that can improve 
 the claims experience for both clients and insurers. The session will prov
 ide actionable guidance brokers can apply immediately to strengthen client
  relationships and enhance claims outcomes. At the completion of this webi
 nar\, participants will be able to: Understand the key stages of the insur
 ance claims process and the responsibilities of stakeholders throughout th
 e claim lifecycle. Identify common factors that contribute to claim delays
 \, disputes\, or adverse outcomes. Recognise the critical role brokers pla
 y in supporting clients before\, during\, and after a claim event. Apply b
 est-practice communication and documentation strategies to improve claims 
 efficiency and client satisfaction. Develop practical approaches to managi
 ng client expectations throughout the claims journey. Use lessons learned 
 from real claim scenarios to improve future risk and insurance discussions
  with clients. Registrations:Microsoft Virtual Events Powered by Teams
URL:https://uac.org.au/event/the-claims-advantage-helping-brokers-deliver-b
 etter-outcomes-for-clients/
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